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Water and utility bills in Victoria
Victoria, British Columbia, Canada
Victoria, British Columbia, Canada. Victoria bills water, sewer and residential garbage every four months. Stormwater is billed annually around mid-November
Key information
Victoria bills water, sewer and residential garbage every four months. Stormwater is billed annually around mid-November. Use the six-digit utility account number and access code to link e-billing in MyCity.
On this page
Read the billing group
Four groups have issue dates on the fifteenth: January/May/September, February/June/October, March/July/November or April/August/December. Your bill’s front shows the due date; an issue date is not automatically the payment deadline.
Water and sewer consumption charges differ from the flat service charge and annual stormwater charge. One water unit is 100 cubic feet, or 2,832 litres. The 2026 consumption rate is $5.49 per unit.
Sources: Utility billing groups, payments, rates and account responsibility
Pay and manage the account
Pay by banking, pre-authorized withdrawal, the online card service or in person. The online utility service accepts Visa, Mastercard and American Express. Automatic withdrawal takes the bill balance on its due date.
For mail in normal service, allow five business days and include the remittance slip. Use the non-cash Pandora entrance drop box after hours. Utility Billing is 250-361-0226 or utilities@victoria.ca for special reads, moves and account changes.
Sources: Utility billing groups, payments, rates and account responsibility
Owner responsibility and meter access
The owner remains responsible even if a tenant or manager receives bills. Unpaid former-owner utility charges remain attached to the property. A new tenant does not inherit earlier tenancy arrears, but those amounts remain the owner’s responsibility.
Keep at least three feet clear on each side of the meter box and four feet above. Clearing costs can be added to the account. At December 31, unpaid amounts billed before November move to tax arrears, with tax interest beginning January 1.
Sources: Utility billing groups, payments, rates and account responsibility
Key details at a glance
| Item | Details |
|---|---|
| Billing frequency | Every four months |
| Stormwater | Annual, around mid-November |
| 2026 water consumption | $5.49 per unit |
| Water unit | 2,832 litres |
| Meter access | 3 ft each side, 4 ft above |
| Utility contact | 250-361-0226 |
Sources: Utility billing groups, payments, rates and account responsibility
Steps to follow
- Read the bill
Identify group, due date and account number.
- Arrange payment
Choose banking, online or due-date withdrawal.
- Keep account current
Request special read on a move and maintain meter access.
Sources: Utility billing groups, payments, rates and account responsibility
Named service locations
Maps use the official address or named site. They do not confirm a particular accessible entrance, current opening status or available parking.
Victoria City Hall
1 Centennial Square
The Public Service Centre is on the ground floor of City Hall. Payment service hours are weekdays 8 a.m. to 4:30 p.m., excluding statutory holidays.
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Sources: Utility billing groups, payments, rates and account responsibility
Useful questions and answers
Are water bills monthly?
No. They are billed every four months.
Source: Utility billing groups, payments, rates and account responsibility
Is stormwater on the same schedule?
No. It is billed annually around mid-November.
Source: Utility billing groups, payments, rates and account responsibility
Does a fifteenth issue date mean the bill is due that day?
No. Use the due date printed on the bill front.
Source: Utility billing groups, payments, rates and account responsibility
What account number links MyCity utilities?
The six-digit utility account number plus the access code.
Source: Utility billing groups, payments, rates and account responsibility
How much water is one unit?
100 cubic feet, or 2,832 litres.
Source: Utility billing groups, payments, rates and account responsibility
What is the 2026 water consumption rate?
$5.49 per unit, plus applicable service and sewer charges.
Source: Utility billing groups, payments, rates and account responsibility
Does the online utility service accept American Express?
Yes, along with Visa and Mastercard.
Source: Utility billing groups, payments, rates and account responsibility
Who is responsible if the tenant receives the bill?
The property owner remains responsible for outstanding amounts.
Source: Utility billing groups, payments, rates and account responsibility
What clearance is required around the meter?
Three feet on each side and four feet above the meter box.
Source: Utility billing groups, payments, rates and account responsibility
Who do I contact when moving?
Utility Billing at 250-361-0226 or utilities@victoria.ca for a special reading.
Source: Utility billing groups, payments, rates and account responsibility