Company Description Lugaro Jewellers is a leading diamond jewelry manufacturer and retailer in Western Canada, offering one of the largest selections of Rolex timepieces along with other luxury brands such as OMEGA, IWC, Tudor, and Chopard. As a proud partner of De Beers Forevermark, Lugaro emphasizes exceptional craftsmanship and ethical sourcing. All diamonds are mined, cut, and polished in Canada under strict environmental standards, reflecting the company’s strong commitment to corporate responsibility. Each diamond is inscribed with a maple leaf and backed by a lifetime warranty, underscoring Lugaro’s dedication to quality and long-term customer trust. Team members join a reputable, customer-focused organization with a strong presence in the luxury watch and fine jewelry market.
Role Description The Rolex Watchmaker is a full-time, on-site role based in Victoria, BC. This position is responsible for servicing, repairing, and maintaining Rolex watches, including mechanical, automatic, and quartz movements, in accordance with brand standards and Lugaro’s quality expectations. Day-to-day tasks include diagnosing issues, performing movement overhauls, regulating timekeeping, replacing and refinishing parts, and ensuring each watch meets strict performance and appearance criteria. The role also involves documenting work performed, maintaining a clean and organized workshop, collaborating with sales and service teams on customer inquiries, and adhering to manufacturer guidelines and internal quality control procedures. The watchmaker is expected to uphold safety protocols, protect customer property, and contribute to an excellent in-store service experience.
Qualifications
- Must be Rolex Certified Level 40+
- Proficiency in watch repair and servicing, including experience with mechanical and automatic watches.
- Knowledge of clocks and broader horology principles to support timepiece diagnostics and maintenance.
- Strong focus on quality control, ensuring all serviced watches meet brand and company standards.
- Demonstrated high level of accuracy and attention to detail when handling intricate watch components.
- Experience working specifically with luxury watches, ideally including Rolex and comparable brands.
- Formal watchmaking training or certification (e.g., WOSTEP, SAWTA, or equivalent) is highly beneficial.
- Ability to read technical schematics, service manuals, and manufacturer guidelines.
- Effective communication skills and the ability to collaborate with retail and service teams.
- Strong organizational skills and the ability to manage multiple service orders efficiently.
- Prior experience in a luxury retail or authorized service center environment is an asset.
