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NTT DATA North America

Deskside Technician - FTR - Victoria

Victoria, BC, Canada

Pay Scale: CAD 76,265 · Full-time

Within 25 km of Victoria · About 1 km from the city centre

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Job details

Pay: Pay Scale: CAD 76,265
Job type: Full-time
Apply by: Dec 4, 2026
Posted: Nov 4, 2026

Original job description

Req ID: 69301

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician - FTR - Victoria to join our team in Victoria, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

Receives, reviews, and completes service requests.
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Installs and configures a variety of computer hardware and software, communications and peripheral devices.
Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
Provides preliminary or routine instruction to customers in systems, applications and protocols.
Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications

1-2 years’ experience with desktop/software support & hardware (break/fix).
1-2 years’ experience with application packages.
Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
Must have Drivers license and reliable personal transportation
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
On-Call/Shift work required (evenings/weekend/nights).

Financial Responsibility

No financial responsibility.

Direct Supervision

No direct supervision.

Project/Team Leadership or Training

No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale: CAD 76,265

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

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More about this job

Responsibilities

Complete service requests and resolve routine and non-routine technology problems, including issues requiring on-site support. Install and configure computers, software, communications and peripheral devices; provide basic customer instruction and report system or service concerns to the manager.

Requirements

Requires 1–2 years of desktop/software and hardware break/fix support experience, plus 1–2 years of experience with application packages. Candidates need experience supporting printers, Microsoft 365, Active Directory, and ticketing systems, a driver's license and reliable personal transportation, and the ability to lift up to 20 kg; evening, weekend, and night on-call or shift work is required.

Skills

Desktop Support
Software Support
Hardware Break/Fix
Application Support
Printer Support
Microsoft 365
Active Directory
ServiceNow
Hardware Installation
Software Configuration
Troubleshooting
Customer Instruction
Service Request Management

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Desktop Support
Software Support
Hardware Break/Fix
Application Packages
Printer Support
Microsoft 365
Active Directory
ServiceNow
Ticketing Systems
Service Requests
Hardware Installation
Software Configuration
Communications Devices
Peripheral Devices
Troubleshooting
On-Site Support
Remote Technical Assistance
Customer Service
On-Call Work
Shift Work
BCGE Union

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