Original job description
Reports to: Director, Member Services and Experience
Salary Range: $108,500.18 to $144,300.18 per annum
Union/Excluded: Excluded
Security Screening: Required
Job Type: Regular full time
Additional Info: An eligibility list to fill future vacancies may be established.
We are seeking an Assistant Director, Digital Experience and Communication Services to join our team in VICTORIA, British Columbia, Canada.
Step into a leadership role where you can shape the future of our member experience.
As we prepare for Wave 3, you’ll help lead the development of new pension plan websites and bring our Member Experience and Engagement Strategy to life, creating simpler, more intuitive and engaging experiences.
Working closely with the Director, Member Services and Experience, you’ll lead and empower managers and professional staff across digital products, user experience, content, education, forms and correspondence. You’ll set direction, align priorities, manage budgets and resources, and turn strategy into meaningful results for members and employers.
Hybrid Work Model
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.
Additional requirements are determined by the role functions and operational needs of each business area.
More about this job
Responsibilities
Lead managers and professional staff across digital products, user experience, content, education, forms, and correspondence. Set direction, align priorities, manage budgets and resources, and advance new pension plan websites and the Member Experience and Engagement Strategy.
Requirements
The posting does not specify formal education, experience, or credential requirements. It describes a senior leadership role requiring the ability to lead teams and manage digital experience and communication services, budgets, resources, and strategic initiatives.
Skills
- Leadership
- Digital Product Management
- User Experience
- Content Strategy
- Member Experience
- Member Engagement
- Strategic Planning
- Priority Alignment
- Budget Management
- Resource Management
- Staff Development
- Communication
- Education
- Forms and Correspondence
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Government & Public Sector
- Technology
- Customer Service & Support
- Creative & Media
Keywords
- Digital Experience
- Communication Services
- Member Services
- Member Experience
- Member Engagement Strategy
- Pension Plans
- Pension Plan Websites
- Digital Products
- User Experience
- Content
- Education
- Forms
- Correspondence
- Leadership
- Strategic Planning
- Budget Management
- Resource Management
- Manager Development
- Professional Staff
- Wave 3
- Government Administration
